- Search Matches
- Contact us
Welcome Guest !
Our Customer Charter demonstrates our assurance to serve you better and work towards exceeding your expectations.
You can measure the performance of our services against the following commitments:
- VideoMatri can be accessed on a 24x7 basis via telephone, sms, email, and web portal
- 90% of calls made to YourPA will be answered within 1 minute.
- 90% of inquiries and requests will be answered within 30 minutes of being received.
- The Request Resolution Time for various services varies as per the request specification, complexity, customer site readiness, availability from partner networks.
- Typically within 1 day. The complaint ticket number is to be quoted for tracking the status of resolution of the complaint.
Your feedback, compliments, complaints, suggestions, web polls are important and gives us an additional tool to access our service delivery standards and continuously improve to provide highest level of customer service.